Return and Refund policy

Scope and Intent
This Return and Refund Policy applies to all purchases made through the neniy.com website.

Contact Information
For questions about returns and refunds, please contact our customer service via:

– Email: contact@neniy.com
– Phone: +1679 388 2453
– Store Addres:53 Washington Square S, New York, NY 10012, USA

Return Window
Customers in The USA have the right to cancel their purchase and return the product within 30 days of receipt without providing any reason.

Return Instructions

1. Return Notification: To initiate a return, contact our customer service at contact@neniy.com with your order number and a detailed reason for the return.
2. Return Authorization: After reviewing your return request, we will provide you with detailed instructions and, if applicable, a prepaid shipping label.

Packaging and Shipping

1. Safely pack the item in the original packaging with all labels and tags still attached.
2. Include the return authorization form and any necessary supporting documents or images.
3. Download and print the return label from the link provided in our email.

Return Costs
Customers are responsible for return shipping costs unless the item is defective or not as described. In such cases,neniy.com will cover the return shipping costs.

Specific Return and Refund Conditions

– Returns Due to Change of Mind: If you change your mind after purchase, you can return the product within 30 days, provided it is unused, undamaged, and in the original packaging.
– Defective Goods: If you receive a defective product, contact our customer service immediately for instructions. neniy.com will cover the return shipping costs and provide a replacement product or a refund.
– Damaged Goods: If the product arrives damaged, send us photos of the damage within 48 hours of receipt. We will assess the situation and cover the return costs if necessary.