Shipping policy
neniy
https://neniy.com/
Selling in the United States
Email: contact@neniy.com
Phone: +1679 388 2453
Company Address: 53 Washington Square S, New York, NY 10012, USA
neniy Shipping Policy
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
SHIPPING RANGE
– Countries: We currently ship within the United States
– Future Expansion: Expansion to other shipping areas is being considered.
SHIPPING COSTS
– Within the United States: Free shipping on all orders.
– No Hidden Fees: All costs are clearly stated at checkout.
ORDER PROCESSING TIME
– Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
– Last Order Time: 22:00 (GMT+01:00) Central European Standard Time (Amsterdam).
– Weekend Orders: Orders placed on weekends are processed the next business day.
TRANSIT TIME
– Estimated Delivery Time: 5-7 business days.
– Business Days: Shipments occur Monday to Friday.
– Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
SHIPPING PROCESS
– Reliable Courier Services: We ship via DHL and FedEx.
– Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
– Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
TRACKING INSTRUCTIONS
– Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
– Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
– Questions: Our support team is ready to assist with any questions about tracking your order.
MISSING ITEMS PROCEDURE
– Reporting Missing Items: Contact our customer service within 7 days of receiving your package via contact@neniy.com
– Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
RETURN POLICY
– Returns: Returns are accepted within 14 days of receiving your order.
– Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
– Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, neniy
will cover the return shipping costs.
– Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method.
